FAQs

You can find the answers to most of your questions here. However, if there’s still something you would like to know which is not covered in this FAQ, please contact us and we’ll be more than happy to assist you.

Payments

Which payment methods do you accept?

We accept PayPal and major debit and credit cards (MasterCard, Visa, American Express). 

You won’t need a PayPal account in order to pay with your credit or debit card through PayPal. But if you already have a PayPal account, you can also pay with your PayPal balance.

I have a problem while making payment, what should I do?

Please contact us with as much information about your order and payment as possible, and we’ll try our best to fix the issue.

Is your payment process secure?

Yes! We do not store your credit card data on our website, all credit card payments are handled on secure servers. Your information is 100% safe. Please check this page to learn more about the security of our website.

Returns

What should I do if I'm not satisfied with my purchase?

Please let us know the reason you’re not satisfied with your purchase and we’ll do our best to make it right for you.

For more information please see this page.

What is your return policy?

We will make sure that you are satisfied with your purchase and we take 100% responsibility if any mistake is made on our side. You can find more information on this page.

What is your return address?

Please always contact us before returning any item(s), so we can first confirm and arrange the item(s) to be returned.

Returns without prior confirmation will not be accepted.

Our return address is:

Unit 5p
St Columb Major Industrial Estate
St Columb Major
Cornwall, TR9 6SF
United Kingdom

Products

Which phone models do you have cases for?

We currently have cases for all iPhones and Samsung Galaxy S7, S6, S5 and S4. We aim carry cases for the latest iPhone and Samsung Galaxy S models as quickly as possible.

What are these cases made of?

Madotta cases are made of a thin layer of durable and light-weight hard plastic, polycarbonate to be exact. The artwork is printed all around the case, edge to edge.

Are these cases drop-proof, water-proof, explosion-proof...?

Short answer is No.

Madotta cases are mainly made and used for their aesthetics. They can also protect your phone from minor to moderate drops in a normal lifestyle, and from daily wear and tear. The surface of the case doesn’t easily get scratched and the print won’t peel off or fade over time.

However, if you look for a highly protective case that can withstand sharp objects, major drops, and heavy impacts or a waterproof case, this is not a good choice for you.

Who designs Madotta cases?

All Madotta cases are designed, photographed or illustrated by Madotta’s in-house designers. Some designs are curated which are legally licensed from their respective owners.

Where Madotta cases are being made?

Madotta cases are made with personal attention and care in our small workshop in Cornwall, UK.

How do you package Madotta Phone cases?

Each Madotta case is packed separately in a nice gift box with a protective layer of foam underneath as base. The gift box packaging is protective and elegant at the same time. Rest assured your case will arrive in perfect condition, wherever in the world you are.

Shipping & Delivery

Do you ship worldwide?

We ship to UK, Europe, US and many other international destinations. Free shipping is available for the UK and for international orders over £44*

* Free shipping isn't available for some countries.

Why shipping isn't available for my country?

We are happy to send anywhere in the world, but due to carrier limitations shipping to some destinations isn't currently possible. We hope to be able to send to more destinations in near future.

How much does shipping cost?

Shipping is Free for all UK orders. International shipping costs £10.0 and is free for orders over £50*. Please refer to the Shipping and Delivery page for more info.

* Except for a few destinations where only DHL Air Express is available.

How long does it take for my package to arrive?

Delivery time depends on destination and selected shipping method, please refer to the Shipping and Delivery page for more info.

Where is my order? I have not received my package, what should I do?

First of all please check delivery times based on the shipping method you've chosen at the time you placed your order. If delivery is delayed for just a few days please check with your local post office, the package might still be awaiting customs clearance.

If delivery has been delayed for more than a few days and you’ve already checked with local post office as well, please contact us and we'll be happy to help.

Where can I track my package?

If your order has been shipped with Royal Mail International Tracked service, you can track the package on this page:

Royal Mail Tracking Service

If it’s been sent with DHL Express Worldwide, you may track it here:

DHL Express Tracking Service

Business

I would like to sell your items in my store.

Please contact us and we’ll get back to you as soon as possible.

I would like to collaborate with you.

If you have a popular Blog, Instagram, Youtube Channel or Twitter profile and you’d like to feature our cases, please feel free to contact us.

We consider all collaboration offers. However, due to the number of daily offers we receive, we can’t reply to all of them. It might take a while until we can evaluate your offer and get back to you with a reply.