You can find the answers to most of your questions here. However, if there’s still something you would like to ask which is not covered in this FAQ, please contact us and we’ll be more than happy to assist you.
Which payment methods do you accept?
We accept major debit and credit cards (MasterCard, Visa, American Express) as well as PayPal, Apple Pay, Google Pay, and Shopify Pay.
I have a problem while making the payment, what should I do?
Please contact us with as much information about your order and payment as possible, and we’ll try our best to fix the issue.
Is your payment process secure?
Yes! We do not store your credit card data on our website, all credit card payments are handled on secure servers. Your information is 100% safe. Please check this page to learn more about the security of our website.
What should I do if I'm not satisfied with my purchase?
Please let us know the reason you’re not satisfied with your purchase and we’ll do our best to make it right for you.
For more information please see this page.
What is your return policy?
We will make sure that you are satisfied with your purchase and we take full responsibility if any mistake is made on our side. You can find more information on this page.
What is the return process?
Please always contact us before returning any item(s), so we can first confirm and arrange the item(s) to be returned.
Returns without prior confirmation will not be accepted.
Which phone models do you have cases for?
We have cases for iPhones from iPhone 6 / 6s, to the latest iPhone model (which is iPhone Xs Max at the moment). We aim to carry cases for the latest iPhone models as quickly as possible.
What are these cases made of?
Madotta cases are made of a thin layer of durable and light-weight hard plastic, polycarbonate to be exact. The artwork is printed all around the case, edge to edge.
Are these cases drop-proof, water-proof, explosion-proof...?
Short answer is No.
If you look for a highly protective case that can withstand sharp objects, major drops, and heavy impacts or to be waterproof, a Madotta case is NOT a good choice for you.
Madotta cases are made and used for their aesthetics. But they will also protect your phone from moderate drops and daily wear and tear in a normal lifestyle.
The surface of the case doesn’t easily get scratched and the print won’t peel off or fade over time.
Who designs Madotta cases?
All Madotta cases are designed, photographed or illustrated by Madotta’s in-house designers. Some designs are curated which are legitimately licensed from their respective owners.
Where Madotta cases are being made?
Madotta cases are made with personal attention and care in our workshop in Rotherham, UK.
How do you package Madotta Phone cases?
Each Madotta case is packed separately in a nice gift box with a protective layer of foam underneath as a base. The gift box packaging is protective and elegant at the same time. Rest assured your case will arrive in perfect condition, wherever in the world you are.
Shipping & Delivery
Do you ship worldwide?
We ship to UK, Europe, US, and many other international destinations. Free shipping is available for the UK and for international orders over £50*
* Due to carrier limitation, free shipping is not available for the UAE, Saudi Arabia, Qatar, Jordan, Oman, Bahrain, Norway, Ukraine, Monaco, and Mexico.
Why shipping isn't available for my country?
We are happy to send anywhere in the world, but due to carrier limitations shipping to some destinations isn't currently possible. We hope to be able to send to more destinations in the near future.
How much does shipping cost?
Shipping is Free for all UK orders. International shipping cost depends on the destination but is free for orders over £50.
Please refer to the Shipping and Delivery page for more info.
How long does it take for my package to arrive?
Delivery time depends on destination and selected shipping method, please refer to the Shipping and Delivery page for more info.
Where is my order? I have not received my package, what should I do?
First of all please check delivery times based on the shipping method you've chosen at the time you placed your order. If delivery is delayed for just a few days please first track your package using your tracking link and then check with your local post office, the package might still be awaiting customs clearance.
If delivery has been delayed for more than a few days and you’ve already checked with the local post office as well, please contact us. We'll be happy to help.
Where can I track my package?
Yes, all international orders will be shipped with a tracked service. You'll receive a tracking link as soon as your order has been shipped and you can track the package online.
I would like to sell your items in my store.
Please contact us and we’ll get back to you as soon as possible.
I would like to collaborate with you.
If you have a popular Blog, Instagram, Youtube Channel or Twitter profile and you’d like to feature our cases, please feel free to contact us.
We consider all collaboration offers. However, due to the number of daily offers we receive, we can’t reply to all of them. It might take a while until we can evaluate your offer and get back to you with a reply.